Returns & Exchanges
Due to the perishable nature of our Maine lobster and seafood products, we cannot accept physical returns; however, we are committed to ensuring your satisfaction through our quality guarantee.
Inspect Your Delivery
Upon arrival, please immediately inspect your package and ensure all seafood items are at the appropriate temperature and meet our freshness standards.
Document Any Issues
In the event of damage or quality concerns, take clear photographs of the product and the shipping label within 24 hours of delivery.
Contact Support
Email our customer service team with your order number and documentation to initiate a claim for a replacement or store credit.
Resolution Process
Our team will review your claim within 48 hours and issue a refund or ship a replacement order to ensure you enjoy the ultimate lobster experience.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing