Frequently Asked Questions
Everything you need to know about getting Maine's finest lobster delivered to your door.
How is the lobster shipped to ensure freshness?
Our lobster is sustainably harvested from the cold waters of Maine, flash-frozen at the peak of freshness, and shipped in insulated coolers with dry ice or gel packs via overnight delivery.
Do you offer shipping to all 50 states?
Yes, we ship our Maine lobster products to all 50 U.S. states. Please note that shipping to Alaska and Hawaii may incur additional transit fees.
What is your return policy for perishable food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if there is an issue with quality, please contact us within 24 hours for a replacement or refund.
Can I track my order once it has been placed?
Absolutely. Once your order is processed and a shipping label is created, you will receive an email with a tracking number to monitor your lobster's journey in real-time.
Are your lobster rolls easy to prepare at home?
Yes! Our lobster roll kits come with pre-cooked lobster meat, authentic New England split-top buns, and specific instructions to help you recreate the Cousins Maine Lobster experience in minutes.
Does your lobster contain any additives or preservatives?
We pride ourselves on purity. Our lobster meat is 100% natural with no added preservatives, ensuring you taste the sweet, clean flavor of the Maine coast.